Frequently asked questions.
Everything you need to know about iReclaimIt. Can't find your answer? Contact us.
Getting started.
What does iReclaimIt actually do?
One thing: it gets customers who bought from you once to come back and buy again. You collect an email at checkout, and iReclaimIt sends the right offer at the right moment, from a welcome after the first visit to a win-back when someone starts drifting away. Your dashboard then shows how much revenue came back.
How do I collect customer emails?
Print your QR code at the till or open your signup page on a counter tablet. Staff can also add customers on the Record sale screen, you can import a CSV from your POS, or connect your POS or online store through the API.
How long does setup take?
Most businesses are live in under five minutes. Five starter campaigns are switched on the moment you sign up, so the only thing left to do is start collecting emails.
What kind of businesses is it for?
Any business where customers can come back: cafés, restaurants, salons, barbers, gyms, boutiques, bakeries, car washes, clinics and online shops.
Campaigns.
Which campaigns come ready-made?
Welcome (after the first visit), We miss you (30 days without a visit), Win-back (60 days), Happy birthday, and a VIP thank-you after 5 visits. You can edit the offer, timing and wording of each, pause them, or add your own.
Won't customers get too many emails?
No. Each customer gets at most one message every few days (you choose), every campaign fires once per lapse, and a long-gone customer gets your deepest win-back offer instead of every email at once.
What kind of offers can I send?
A percentage off, a fixed amount off, a free item, or a simple reminder with no offer. Every offer comes with a unique, one-use coupon code that expires when you decide.
Can I send campaigns by text message?
Yes. Switch on SMS under Settings, Channels. Each campaign can go out by email, SMS or both, and every customer only gets the channels they agreed to. Texts end with "Reply STOP to opt out."
Can I send a test before it goes live?
Yes. Every campaign has a preview and a "Send me a test" button that delivers it to your own inbox.
Results & reporting.
How do you know a sale was reclaimed?
A return visit counts as reclaimed when the customer uses their coupon code, or when they come back within your attribution window (14 days by default) after an email.
What does "still reclaimable" mean?
It's the yearly spend of customers who have stopped coming back, multiplied by the share you can realistically win back. We start with a conservative 15% and switch to your own win-back rate as soon as you have enough data.
What if I don't record the sale amount?
Visits without an amount, like QR signups, count at your average order value, which you set in Settings.
Billing.
Do I need a credit card for the trial?
No. You get 14 days free with your starter campaigns switched on. Pick a plan when you're ready to keep going.
What happens when my trial ends?
Your data stays safe, but campaigns pause and your signup page goes offline until you choose a plan.
Can I change or cancel my plan?
Any time, from Plan & billing. Upgrades take effect immediately; cancellations take effect at the end of your billing period.
What if I go over my email limit?
Campaigns pause for the rest of the month instead of charging you extra. Upgrade at any time to resume straight away.
Privacy.
Can customers unsubscribe?
Yes. Every email has a one-click unsubscribe link, and customers can reply STOP to any text. iReclaimIt only contacts customers who agreed to receive offers, with separate opt-ins for email and SMS.
Who owns the customer data?
You do. Export your full customer list as a CSV whenever you like, and delete any customer and their history in one click.
Still have questions?
Our team usually replies within one business day.